Your Questions About Terms & Conditions
Contact our support team via live chat or email with your concern. We review it within 24 hours and either clarify the rule or escalate to our policy team. If we cannot reach agreement, you may close your account and request a full refund of your balance within 30 days.
Yes. If you close your account, you have 7 days to ask us to reopen it. After 7 days, your account data begins the deletion process and cannot be restored. Reopen your account by contacting support with your email and verification details.
Withdrawals must be made to the same payment method used for your deposit. If you deposited via DANA, withdrawals go back to DANA. We verify your account and bank details before processing. Withdrawals are sent within 1–3 hours and usually arrive in 5–15 minutes depending on your bank.
No. One account per person is allowed. If we detect duplicate accounts under the same identity or device, we may suspend all of them. You may have one account closed and request a review if you believe it was a mistake.
We do not store your bank card details. Deposits via DANA, OVO, GoPay and QRIS go through the payment provider's secure gateway. Your bank account number is encrypted and used only to send withdrawals. We never share payment data with other services.
Open a dispute in your Account > History section or contact live chat with your game session ID and the bet details. We investigate within 24 hours. If the error is ours, we correct your balance. We provide a full audit trail showing every bet and payout.
Yes, the core terms apply to all players in Indonesia where access depends on local law. However, some features or payment methods may not be available in your exact region. We notify you of any regional restrictions when you register. Contact support if you have questions about your region's rules.
